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Frequently Asked Questions

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title4. How can I connect to another cloud?

There are two ways to communicate with a different backend than the Vodafone backend

via UDP

NB-IoT devices support primarily only the UDP-protocol. You can not use TCP or higher protocols based on TCP. The backend/cloud, you want to communicate to, must support an UDP-endpoint. You can either change the backend IP via the NB | EASY tool or when you are using the NB | Easy interface.

via ProtocolProxy

There are existing software components, which connect NB-IoT devices to a backend via a proxy, which provides other protocols like HTTP or MQTT. If you are interested in this solution, contact the team of exelonix GmbH.

exelonix GmbH
Leipziger Straße 118Washingtonstr. 16/16a
D-01127 01139 Dresden
Germany

Phone: +49 (0) 351 – 219 71 444
E-Mail info@exelonix.com
Website: www.exelonix.com

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title6. IoT Manager Troubleshooting

You forgot your password

  • Click on the link "Forgot password"
  • Please enter your registered e-mail address
  • We will send you a link to a page where you can enter a new password

You have entered an invalid username or password!

  • Please check your provided details. Make sure you sign in with your registered email address
  • If necessary, reset your password with the "Forgot password" link

Could not send email to reset your password. Check the email address you typed in and your mailbox.

  • Please check your e-mail inbox if you have received an e-mail from noreply@exelonix.com
  • Make sure you have entered your correct e-mail address, if so then contact us under info@exelonix.com

The website https://vodafone.exelonix.com/iot-manager is not loading


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title7. What are the mobile network operator prerequisites?
  • Your operator needs to support LTE Cat NB1
  • Your operator needs to whitelist the following socket address of our UDP proxy service: 
    213.136.81.171:40002

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