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IoT Manager Troubleshooting

Error messages

Solution:

logondata is not correctly

You became the error message:
- "You have entered an invalid username or password!"

Please check your provided details. Make sure you sign in with your registered email address
If necessary, reset your password with the "Forgot passwort" link

you have forgotten your password

click on the link "Forgot password"
Please enter your registered e-mail address
we will send you a link to a page where you can enter a new password

the registered e-mail not found

You became the error message:
- "Could not send email to reset your password. Check the email address you typed in and your mailbox."

Please check your e-mail inbox if you have receive an e-mail from no-replay@exelonix.com
Make sure you have entered your correct e-mail address, if so then contact us under info@exelonix.com

The website https://vodafone.exelonix.com/iot-manager. is not loading

Warning
You can not see anything at https://vodafone.exelonix.com/iot-manager.

Your authentication has expired.

Delete the browser cache. Press CTRL + F5 at the same time.
Delete the cookies for exelonix.com
Delete your browsing history in the settings of the browser.

the website is offline

The website is currently being updated. Pleas try again later.